Returns & Exchanges

At N.Peal, we want you to be delighted with your luxury cashmere purchase, which is why we offer a 28-day return period for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Register Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original N.Peal box or a secure mailing bag, ensuring all original labels and tags are included.

• 3.
  Attach the Label

  Print your prepaid shipping label from the portal or use the QR code provided at your local drop-off point to secure your return shipment.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 7-10 business days.